At Loulou’s Tea, we are committed to maintaining a secure, trustworthy, and fair shopping experience for all our customers. We have strict measures in place to detect and prevent fraudulent transactions, as well as spam or fake reviews.

Fraudulent Order Detection

To protect our customers and business, we use advanced fraud detection systems that analyze transactions based on:

• Billing & Shipping Mismatch – Orders with inconsistencies are flagged for review.
• High-Risk IP & Proxy Use – Orders placed from suspicious locations or flagged IP addresses are monitored.
• Unusual Purchase Behavior – Bulk orders, rapid repeat purchases, or suspicious patterns are reviewed.
• Payment Verification – We may request identity verification for orders that appear fraudulent.

If an order is suspected of fraud, we reserve the right to cancel or request further verification before processing. Customers will be contacted if verification is required.

Fake & Spam Review Prevention

We value honest and authentic customer feedback. To ensure all reviews are genuine:

• Verified Purchases Only – Reviews must come from real customers who have purchased from Loulou’s Tea.
• Review Moderation – We monitor reviews to prevent spam, fake endorsements, or misleading information.
• No Incentivized Reviews – While we may request honest feedback, we do not allow reviews in exchange for rewards, discounts, or gifts.
• Reporting Fake Reviews – If you suspect a fraudulent review, please contact us at hello@louloustea.com.

How to Report Fraud or Spam

If you suspect fraudulent activity related to your order or a suspicious review, please reach out to our support team at hello@louloustea.com.

We are dedicated to ensuring a safe and honest shopping experience for our community. Thank you for trusting Loulou’s Tea.